Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and three others].
Material type:
TextPublisher: New York : McGraw-Hill, c2012Edition: Second editionDescription: xviii, 244 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: 9780071289689 [newsprint]; 9780071771320 [paperback]Subject(s): Interpersonal communication | Interpersonal relationsDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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153.6 P27 2012 (Browse shelf) | Available | |||
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Book
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Filipiniana | 153.6 P27 2012 (Browse shelf) | Available | 3UCBL000017017 |
Includes bibliographical references and index.
Contents: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning
NBS-MANGO General Education General Education : Psychology
Nursing
English
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