Managing for quality in the hospitality industry / John H. King, Jr., Ronald F. Cichy.
Material type:
TextPublisher: Upper Saddle River, New Jersey : Pearson Prentice Hall, c2006Description: xx, 298 pages : illustrations ; 28 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0130945897 [paperback]Subject(s): Total quality management | Quality control | Hospitality industry -- ManagementDDC classification: Online resources: Table of contents | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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Reserved (Main) | 647.94 K58 2006 (Browse shelf) | Available | 3UCBL000010451 |
Includes glossary and index.
Contents: Chapter 1 An overview of managing for quality -- Chapter 2 Champions of quality -- Chapter 3 Quality management -- Chapter 4 Tapping the organization's hidden strengths -- Chapter 5 Team effectiveness -- Chapter 6 Serving external customers -- Chapter 7 CQI journey -- Chapter 8 Tools of the trade -- Chapter 9 Strategic quality plan -- Chapter 10 Assessing quality -- Chapter 11 Implementing quality -- Chapter 12 Leading quality -- Chapter 13 Quality life -- Chapter 14 Final thoughts
Global P 3475.00 HRM
English
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