Customer service : skills for success / Robert W. Lucas.
Material type: TextPublisher: Boston : McGraw-Hill, c2009Edition: 4th editionDescription: xix, 294 pages : illustrations (some colored) ; 26 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780071277501 [paperback]Subject(s): Customer servicesOnline resources: Publisher description | Table of contents only | Contributor biographical informationItem type | Current location | Call number | Status | Date due | Barcode |
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Book | 658.812 L96 2009 (Browse shelf) | Available | 3UCBL000005459 |
Includes glossary, bibliographical references, and index.
Contents: Part 1 The profession -- Part 2 Skills for success -- Part 3 Building and maintaining relationships
Cagnaan P 420.00
English
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