Customer service : skills for success / Robert W. Lucas.
Material type:
TextPublisher: Boston : McGraw-Hill, c2009Edition: 4th editionDescription: xix, 294 pages : illustrations (some colored) ; 26 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780071277501 [paperback]Subject(s): Customer servicesOnline resources: Publisher description | Table of contents only | Contributor biographical information | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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658.812 L96 2009 (Browse shelf) | Available | 3UCBL000005459 |
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| 658.812 F87 2004 The buzz : | 658.812 J63 2000 Improving customer satisfaction, loyalty, and profit : | 658.812 K45 2013 Likeable business : | 658.812 L96 2009 Customer service : | 658.812 N17 1993 Database marketing : | 658.812 N23 2002 Customer chemistry : | 658.812 P36 2005 It's all about service : how to lead your people to care for your customers / |
Includes glossary, bibliographical references, and index.
Contents: Part 1 The profession -- Part 2 Skills for success -- Part 3 Building and maintaining relationships
Cagnaan P 420.00
English
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