Front office management : in hospitality lodging operations / Matt A. Casado.
Material type:
TextPublisher: [no place of publication] : [no name of publisher], c2014Description: xix, 401 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: 9781494943646 [paperback]; 0134080211DDC classification: | Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Book
|
Reserved (Main) | 647.94068 C26 2014 (Browse shelf) | c.1 | Available | 3UCBL000021429 |
Browsing College Library shelves, Shelving location: Reserved (Main) Close shelf browser
|
|
|
|
|
|
|
||
| 647.94 R12 2009 Hotel housekeeping : | 647.94 R12 2009 Hotel housekeeping : | 647.94 R12 2009 Hotel housekeeping : | 647.94068 C26 2014 Front office management : | 647.94068 D64 1998 Front office operations / | 647.94068 W15 1999 Introduction to hospitality / | 647.94068 W15 2014 Introduction to hospitality management / |
Includes glossary and index.
Contents: Part 1: Introduction to front office management -- Chapter 1: The front office manager in hospitality lodging operations -- Chapter 2: Design of the front office department -- Chapter 3: Front office technology -- Part 2: Professional aspects of front office management -- Chapter 4: Effective communication at the front office -- Chapter 5: The front office and customer service -- Chapter 6: Front office human resource management -- Part 3: Rooms rates and reservations -- Chapter 8: Selling on the job -- Chapter 9: The reservation process -- Part 4: Front office operations -- Chapter 10: Registration and guest accounting -- Chapter 11: The night audit -- Chapter 12: Guest check-out -- Part 5: Front office financial controls, security and job-seeking strategies -- Chapter 13: Operational controls -- Chapter 14: Guest security and safety -- Chapter 15: The front office as an initial stage in a hospitality career.
Tourism
English
There are no comments on this title.