Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux.
Material type:
TextSeries: Marketing for managersPublisher: New York : Routledge, c1994Description: xii, 132 pages : illustration ; 21 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0415097320 [paperback]Subject(s): Customer services -- Management | AuditingDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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658.8 L55 1994 (Browse shelf) | Available | 3UCBL000018099 |
Simultaneously published in the USA and Canada.
Includes bibliographical references (p. 130-[131]) and index.
Contents: 1. 1: What is customer service and why is it important? --19. 2: Identifying your customers and their needs in order to get basic product or service right -- 41. 3: Benchmarking the feel good factor -- 56. 4: Quality can't be left to chance -- 77. 5: Tuning up the organisation
Donated by: Atty. Augusto W. Go 00.00
English
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