Quality in hospitality services / Sandeep Sharma
Material type:
TextPublisher: New Delhi, India : Anmol Publications Pvt. Ltd., c2014Description: vii, 288 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: 9788126161065 [hardbound]Subject(s): Hospitality industry -- Management | Hospitality industry -- Customer servicesDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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647.94068 Sh23 2014 (Browse shelf) | Available | 3UCBL000019213 |
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| 647.94068 K52 2013 Key concepts in hospitality management / | 647.94068 P87 2003 Introduction to management in the hospitality industry / | 647.94068 Sch19 2005 The guide to successful destination management / | 647.94068 Sh23 2014 Quality in hospitality services / | 647.94068 Sh49 2021 Hospitality : a new dawn in sustainability & service / | 647.94068 T41 2018 General management skills for hotel managers / | 647.94068 T41 2019 3G handy guide : |
Includes bibliography and index
Contents: 1. Introduction -- 2. Service quality and effectiveness management -- 3. Customer value and service orientation -- 4. Quality satisfaction -- 5. Quality improvement management in hospitality -- 6. The idea of quality services -- 7. Methods of training programme
Benchmark P 5109.00 HRM
English
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