Model business letters, emails and other business documents : part 1 - 4, pages 1 - 233 / Shirley Taylor
Material type:
TextPublisher: Harlow, England ; Pearson, c2012Edition: Seventh editionDescription: xiv, 1-233 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 9780273751939 [hardbound : photocopy]Subject(s): Commercial correspondence | Business writing | Letter writingDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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Reserved (Main) | 651.75 T21 2012 (Browse shelf) | Available | 3UCBL000017477 | |
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Book
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Reserved (Main) | 651.75 T21 2012 (Browse shelf) | Available | 3UCBL000017476 | |
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Book
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Reserved (Main) | 651.75 T21 2012 (Browse shelf) | Available | 3UCBL000017364 |
Includes index
Contents: About the author -- Publisher acknowledgement -- Preface to the first edition by Leonard Gastside -- Preface to the seventh edition by Shirley Taylor -- Introduction -- Part 1 Communication: An overview -- 1. The importance of building relationship - both orally and in writing -- 2. Sentence construction matters -- Part 2 Business writing basics -- 3. 21st century business languages -- 4. Structuring messages logically -- Presentation matters -- Part 3 Electronic communications -- 6. Email etiquette -- 7. Writing online : websites, blogs and social networking -- Customers care online -- Part 4 Routine business transactions -- 9. Enquiries and replies -- 10. Quotations, estimates and tenders -- 11. Orders and their fulfilment -- 12. Invoicing and settlement of accounts -- 13. Letters requesting payment -- 14. Credit and status enquiries -- 15. A typical business transaction (correspondence and documents) -- Part 5 General business correspondence -- 16. Internal correspondence -- 17. Secretarial and administrative correspondence -- 18. Meeting documentation -- 19. Personnel -- 20. Reports and proposal -- Part 6 Creative and persuasive documents -- 21. Complaints and adjustments -- 22. Goodwill messages -- 23. Notices, advertisement, information sheets and handouts -- 24. Circulars -- 25. Sales letters and voluntary offers -- 26. Publicity materials -- 27. Business plans -- Includes appendices
Photocopy BSBA-Human Resouce Development Management
Photocopy BSBA-Human Resouce Development Management
Photocopy BSBA-Human Resouce Development Management
English
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