Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner.
Material type: TextPublisher: New York : McGraw-Hill, c2006Description: ix, 133 pages ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0071448020 [hadbound]Subject(s): Customer relations | Customer servicesDDC classification: Online resources: Contributor biographical information | Publisher description
Contents:
Contents: Part one True love -- Part two Tough love
Item type | Current location | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Book | 658.812 B77 2006 (Browse shelf) | Available | 3UCBL000003331 |
Contents: Part one True love -- Part two Tough love
BSBA-Marketing Management
English
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