Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner.
Material type:
TextPublisher: New York : McGraw-Hill, c2006Description: ix, 133 pages ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0071448020 [hadbound]Subject(s): Customer relations | Customer servicesDDC classification: Online resources: Contributor biographical information | Publisher description
Contents:
Contents: Part one True love -- Part two Tough love
| Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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658.812 B77 2006 (Browse shelf) | Available | 3UCBL000003331 |
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| 658.8106 D54 2010 Perfect phrases for sales presentations : | 658.812 Ad17 2022 Customer service : intermediate / | 658.812 B38 1998 At your service : | 658.812 B77 2006 Love thy customer : | 658.812 B85 2002 When customers think we don't care : | 658.812 C64 2013 The customer rules : | 658.812 D43 1991 Horizontal management : |
Contents: Part one True love -- Part two Tough love
BSBA-Marketing Management
English
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