Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers
Material type:
TextPublisher: Upper Saddle River, New Jersey : Pearson Prentice Hall, c2005Description: xii, 409 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 0132626438 [hardbound]Subject(s): Total quality management | Quality control | Organizational effectivenessDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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College Library | 658.4013 Su64 2005 (Browse shelf) | Available | 3UCBL000015956 |
Includes bibliographical references (pages 392-400) and index
Contents: 1. Organizational effectiveness -- 2. Organizational philosophy -- 3. Quality system -- 4. Creating a customer focus -- 5. Organizational leadership -- 6. Strategic planning -- 7. Human resource development and management -- 8. Measures of organizational success -- 9. Process management -- 10. Problem-solving tools and techniques -- 11. Project management -- 12. Business results; includes appendices, glossary, answers to selected problems, bibliography and index
BSBA-Human Resouce Development Management
English
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