Human resources management for the hospitality industry / Mary L. Tanke
Material type:
TextPublisher: Albany, New York : Delmar Thomson Learning, c2001Edition: Second editionDescription: xv, 446 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 9789814246088 [newsprint]Subject(s): Hospitality industry -- Personnel managementDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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647.940683 T15 2008 (Browse shelf) | Available | 3UCBL000001492 |
Includes bibliographical references and index.
Contents: Preface -- Industry advisor biographies -- Section 1 human resources planning and organization -- Chapter 1 Introduction to contemporary human resources management -- Chapter 2 Human resources planning -- Chapter 3 Analysis of the workplace -- Section 2 The employment process -- Chapter 4 The labor market and hospitality recruitment -- Chapter 5 Selection, hiring, and placement -- Section 3 Human resources training, development, and evaluation -- Chapter 6 Hospitality orientation and training programs -- Chapter 7 Development programs, coaching, and team building -- Chapter 8 Evaluating performance and employee retention -- Chapter 9 Discipline, counseling, and exiting the organization -- Section 4 Reward systems -- Chapter 10 Compensation -- Chapter 11 Benefits -- Section 5 Positive employee relations: meeting the needs of a new work force -- Chapter 12 Multiculturalism in the hospitality workplace -- Chapter 13 Employee assistance programs -- Chapter 14 Labor relations in the hospitality industry -- Sections 6 Approaching the year 2010 -- Chapter 15 Computer applications in human resources management -- Chapter 16 The next chapter
HRM
English
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