At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker
Material type:
TextPublisher: New York : John Wiley & Sons, c1998Description: xxi, 258 pages : illustrations ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0471255424 [paperback]Subject(s): Customer services | Customer relationsDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Book
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658.812 B38 1998 (Browse shelf) | Available | 3UCBL000020098 |
Includes index.
Contents: 1 I gotta write this book -- 2 Getting here and there -- 3 Discount heaven and hell -- 4 Gizmos and glitches -- 5 Room service -- 6 Retail headaches -- 7 Feed me! love me! -- 8 This is service -- 9 You can bank on it -- 10 Death and taxes -- 11 The finer things of life -- 12 Almost perfect -- 13 Your money's worth: ingredients of great customer service -- 14 Ten of the best companies -- 15 The future of customer service
Goodwill Book Store P785.00 BSBA-Human Resouce Development Management
English
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