Quality depends on you : 7 simple things you can do for your company and your career / David Dee
Material type: TextPublisher: Malaysia : Synergy Book International, c1999Description: xiv, 269 pages : illustrations ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9831362098 [paperback]Subject(s): Benchmarking (Management) | Total quality management | Quality assurance | Customer servicesItem type | Current location | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Book | College Library | 654 D36 1999 (Browse shelf) | Available |
Illustrator: Dave Calver.
"By the editors at Dartnell"--Cover.
Part 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality.
National Book Store P 465.00 BSBA-Human Resouce Development Management
English
There are no comments on this title.