The big book of six sigma training games : creative ways to teach basic DMAIC principles and quality improvement tools / Chris Chen, Hadley Roth.
Material type:
TextPublisher: New York ; London : McGraw-Hill, c2005Description: vi, 250 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0071443851 [paperback]Subject(s): Six sigma (Quality control standard) | Employees -- Training ofDDC classification: Online resources: Table of contents only | Contributor biographical information | Publisher description | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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College Library | 658.4013 C42 2005 (Browse shelf) | Available |
Includes index.
Contents: Chapter 1 Why six sigma? process improvement basics -- Chapter 2 Who's on first? roles and organization -- Chapter 3 What is our quest: the define phase -- Chapter 4 How is the current process performing? the measure phase -- Chapter 5 What are the "deep drive" causes of a problem? the analyze phase -- Chapter 6 What will we change? the improve phase -- Chapter 7 Are we there yet? the control phase -- Chapter 8 Will there be a change reaction? dealing with resistance -- Chapter 9 Is our team geared for success? team behaviors -- Chapter 10 How do we stay on track? project management
National Book Store P 1 365.00 BSBA-Human Resouce Development Management
English
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