Key concepts in hospitality management / edited by Roy C. Wood.
Material type:
TextSeries: SAGE key concepts: Publisher: Los Angeles : SAGE, c2013Description: xiv, 180 pages : 25 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781446200681 [paperback]; 9781446200698 [paperback]Other title: Hospitality managementSubject(s): Hospitality industry -- ManagementDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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647.94068 K52 2013 (Browse shelf) | Available | 3UCBL000020747 |
Includes bibliographical references (pages 163-180).
Contents: Editor's introduction -- Accommodation, lodging and facilities management -- Beverages and beverage management -- Consumer behavior in hospitality -- Customer relationship management in hospitality -- Design for hotels -- Entrepreneurship in hospitality -- Food, production and service systems -- Franchising -- Front office management -- Gastronomy and haute cuisine -- The hospitality finance environment -- Hospitality and hospitality management -- Hotels, hospitality and sustainability -- Hotels and the internet -- Hotels and security -- Housekeeping management -- Human resources management in hospitality -- Income statements in hospitality finance -- Industry structure and sectors in hospitality -- Information technology in hospitality -- Innovation in hospitality -- Investing in hotels -- Marketing in the hospitality -- Meetings, incentives, conferences/conventions and events/exhibitions -- Operations management in hospitality -- Organizational behavior in hospitality -- Procurement in hospitality -- Revenue management -- Service quality in hospitality -- Service, service industries and the hospitality sector -- Strategy and strategic management in hospitality -- Women, gender and hospitality employment.
BSBA-Financial Management
English
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