The buzz : 50 little things that make a big difference to delivering world-class customer service / David Freemantle.
Material type: TextPublisher: London : Nicholas Brealey, c2004Description: 119 pages : illustration ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 1857883470 [paperback]DDC classification:Item type | Current location | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Book | 658.812 F87 2004 (Browse shelf) | Available | 3UCBL000021215 |
Formerly CIP.
Contents: Introduction -- The top ten -- The famous five -- The buzz foundation -- The theater of buzz -- The heart of buzz -- The buzz academy -- The psychology of buzz -- The final five.
BSBA-Marketing Management
English
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