The buzz : 50 little things that make a big difference to delivering world-class customer service / David Freemantle.
Material type:
TextPublisher: London : Nicholas Brealey, c2004Description: 119 pages : illustration ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 1857883470 [paperback]DDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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658.812 F87 2004 (Browse shelf) | Available | 3UCBL000021215 |
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| 658.812 C64 2013 The customer rules : | 658.812 D43 1991 Horizontal management : | 658.812 F57 2011 Inside real innovation : how the right approach can move ideas from R&D to market - and get the economy moving / | 658.812 F87 2004 The buzz : | 658.812 J63 2000 Improving customer satisfaction, loyalty, and profit : | 658.812 K45 2013 Likeable business : | 658.812 L96 2009 Customer service : |
Formerly CIP.
Contents: Introduction -- The top ten -- The famous five -- The buzz foundation -- The theater of buzz -- The heart of buzz -- The buzz academy -- The psychology of buzz -- The final five.
BSBA-Marketing Management
English
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