Increasing patient satisfaction : a guide for nurses / Roberta L. Messner and Susan J. Lewis.
Material type:
TextPublisher: New York : Springer Publishing, c1996Description: xvi, 255 pages : 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0826192505 [hardbound]Subject(s): Nursing -- Quality control | Patient satisfaction | Nurse and patient | Patient Satisfaction -- nurses' instruction | Quality of Health Care -- nurses' instruction| Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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610.73 M56 1996 (Browse shelf) | Available | 3UCBL000012765 |
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| 610.73 M46 2008 Medical-surgical nursing / | 610.73 M46 v.1 2001 Medical-surgical nursing : clinical management for positive outcomes / | 610.73 M46 v.2 2002 Medical-surgical nursing : clinical management for positive outcomes / | 610.73 M56 1996 Increasing patient satisfaction : | 610.73 M57 1967 Nursing fundamentals : | 610.73 M61 2003 Delmar's NCLEX-PN review / | 610.73 M96 1975 Nursing concepts for health promotion / |
Includes bibliographical references and index.
Contents: Chapter 1 What do patients really want? (it may be different than you think) -- Chapter 2 The changing american healthcare scene and patient satisfaction -- Chapter 3 Quality isn't a coincidence -- Chapter 4 Yes, patients do have rights -- Chapter 5 Patient education: a key to increased satisfaction -- Chapter 6 Creating a hospitable and healing environment -- Chapter 7 How to handle a customer complaint -- Chapter 8 Measuring and evaluating patient satisfaction findings: looking for the lesson -- Chapter 9 Be kind to yourself and your co workers: a plan for enhanced morale and patient satisfaction.
Nursing
English
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