Coaching knock your socks off service / Ron Zemke & Kristin Anderson.
Material type:
TextPublisher: New York : AMACOM , c1997Description: xxi, 148 pages : illustration ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0814479359 [paperback]Subject(s): Customer services | Supervision of employees | Mentoring in business | Employee motivation | Employees -- Counseling ofDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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658.3 Z41 1997 (Browse shelf) | Available | 3UCBL000021191 |
Includes bibliographical references.
Contents: 1 Thinking and acting like a coach -- 2 Skills of the knock your socks of service coach -- 3 "welcome to the team" coaching the new employee -- 4 "Nice job, charlene" coaching for high performance -- 5 "Can i help?" coaching on ther run -- 6 "Help! i'm stumped." Coaching the unsure employee -- "This could be tricky." coachin gfor difficulty -- 8 "Great opportunity, charlie!" coaching for special situatuions -- 9 The coach's nasty nine -- 10 "Can we walk?" peer coaching -- 11 Recommended resources.
Donation BSBA-Human Resouce Development Management
English
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