The extra mile : building profitable customer relations every time / compiled by the editors of Customers first ; writer, David Dee ; illustrator, Elwood Smith.
Material type:
TextPublisher: Chicago, IL : Dartnell Corporation c1994Description: 237 pages : illustration ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0850132118 [paperback]Subject(s): Customer services
Contents:
Contents: Introduction -- How to use the customer service rep's survival guide series -- Part I Beyond the basics -- Part II Sailin to sales success -- Part III Successful self-assessment.
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Book
|
658.8 Ex87 1994 (Browse shelf) | Available | 3UCBL000021187 |
Contents: Introduction -- How to use the customer service rep's survival guide series -- Part I Beyond the basics -- Part II Sailin to sales success -- Part III Successful self-assessment.
BSBA-Human Resouce Development Management Donation
English
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