Creating great customer service / Herbert M. Sancianco.
Material type:
TextPublisher: Mandaluyong City : Anvil Publishing, Inc., c2012Description: xiii, 146 pages : illustrations ; 19 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9789712725647 [newsprint]Subject(s): Customer services | Customer relations | Customer relations -- Management| Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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Filipiniana | 658.81 Sa55 2012 (Browse shelf) | Available | 3UCBL000021803 |
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| 658.8009599 C26 2003 Cases on strategic management in the Philippine setting / | 658.802 B22 2018 Strategic marketing management / | 658.809599 M34 1998 Marketing excellence in good times and bad : | 658.81 Sa55 2012 Creating great customer service / | 658.8342 P41 2015 Consumer behavior : | 658.85 G18 1997 Superb selling secrets : | 658.85 Se68 2018 Professional selling / |
Includes bibliographical references.
Contents: Customer service is a corporate way of life -- The contact points of customer service -- Causes and consequences of a bad customer service -- The customer is king: make the right moves -- Characteristics of great customer services -- The ambiance for a great customer experience -- Creating an excellent customer service program -- Quantifying business loss due to poor customer service -- Program continuity.
BSBA-Marketing Management
English
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