University of Cebu-Banilad Library catalog › Details for: Horizontal management :

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Horizontal management : beyond total customer satisfaction / by D. Keith Denton.

By: Denton, D. KeithMaterial type: Text

TextPublisher: New York : Toronto : New York : Lexington Books ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991Description: x, 211 pages : illustration ; 25 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0669269360 [hardbound]Subject(s): Teams in the workplace | Management -- Employee participation | Customer relationsDDC classification:

Contents:

Contents: Part I Challenges -- Part II Serving the customer -- Part III Beyond customer satisfaction -- Part IV Creating a compeer culture.

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Item type	Current location	Call number	Status	Date due	Barcode
Book	College Library	658.812 D43 1991 (Browse shelf)	Available

Includes bibliographical references and index.

Contents: Part I Challenges -- Part II Serving the customer -- Part III Beyond customer satisfaction -- Part IV Creating a compeer culture.

BSBA-Human Resouce Development Management

English

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