Hotel front office management / James A. Bardi.
Material type:
TextPublisher: Hoboken, N.J. : John Wiley & Sons, c2007Edition: Fourth editionDescription: ix, 468 pages : illustration ; 25 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0471687103 [hardbound]Subject(s): Hotel managementDDC classification: Online resources: Table of contents | Publisher description | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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647.94068 B23 2007 (Browse shelf) | Available | 3UCBL000004914 |
Includes bibliographical references and index.
Contents: Chapter 1 Introduction to hotel management -- Chapter 2 Hotel organization and the front office manager -- Chapter 3 Effective interdepartmental communications -- Chapter 4 Property management systems -- Chapter 5 Systemwide reservations -- Chapter 6 Revenue management -- Chapter 7 Guest registration -- Chapter 8 Managing the financials -- Chapter 9 Guest checkout -- Chapter 10 Preparation and reviewer of the night audit -- Chapter 11 Managing hospitality -- Chapter 12 Training for hospitality -- Chapter 13 Promoting in-house sales -- Chapter 14 Security -- Chapter 15 Executive housekeeping.
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English
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