It's all about service : how to lead your people to care for your customers / Ray Pelletier.
Material type:
TextPublisher: Hoboken, N.J. : John Wiley & Sons, Inc., c2005Description: xxiv, 232 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: 0471716758 [hardbound]Subject(s): Customer relations | Interpersonal relations | Leadership | Teams in the workplace | Employee empowermentDDC classification: Online resources: Table of contents only | Contributor biographical information | Publisher description | Item type | Current location | Call number | Status | Date due | Barcode |
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Book
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College Library | 658.812 P36 2005 (Browse shelf) | Available | 3UCBL000025415 |
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| 658.812 L96 2009 Customer service : | 658.812 N17 1993 Database marketing : | 658.812 N23 2002 Customer chemistry : | 658.812 P36 2005 It's all about service : how to lead your people to care for your customers / | 658.812 P39 1993 The one to one future : | 658.812 P39 2000 The one to one manager : | 658.812 Sh23 2003 Customer relationship management systems handbook / |
Includes index.
Contents: 1 It's all about trust -- 2 The power of vision crafting -- 3 Generating enthusiasm -- 4 No one whistles a symphony-it takes an orchestra to play it -- 5 Character -- 6 Conflict management -- 7 Competition -- 8 The art of coaching -- 9 Listening -- 10 Caring.
Biore, Christopher College of Business and Accountancy BSBA-Human Resouce Development Management
English
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