University of Cebu-Banilad Library

Resolving issues / Gerry Williams.

By: Williams, GerryMaterial type: TextTextSeries: Simple step by step seriesPublisher: New Delhi : Infinity Books, c2005Edition: First editionDescription: 118 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: 8179291006 [paperback]Subject(s): resolving issues
Contents:
Contents: 1 Victim or victor -- 2 The chemistry of fear -- 3 Fear management -- 4 Approaches to confrontation management -- 5 handling the difficult or irate customer -- 6 What if it doesn't work? dealing with possible threat -- 7 Conflict resolution -- 8 Impact factors -- 9 Options -- 10 Danger signs- possible assault imminent -- 11 Practicalities -- 12 What next?.
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Item type Current location Call number Status Date due Barcode
Book Book
658.4092 W67 2005 (Browse shelf) Available

Includes appendix.

Contents: 1 Victim or victor -- 2 The chemistry of fear -- 3 Fear management -- 4 Approaches to confrontation management -- 5 handling the difficult or irate customer -- 6 What if it doesn't work? dealing with possible threat -- 7 Conflict resolution -- 8 Impact factors -- 9 Options -- 10 Danger signs- possible assault imminent -- 11 Practicalities -- 12 What next?.

BSBA-Human Resouce Development Management

English

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