TY  - BOOK
AU  - Hart, Laura,
TI  - Front desk management
SN  - 9781635496239 [paperback]
PY  - 2017///
CY  - New York
PB  - Karsen and Keller, Education, 
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes indexes; Contents: Chapter 1 Basics of managing front desk -- Chapter 2 Different types of front desk jobs -- Chapter 3 Handling customers -- Chapter 4 Professional telephone etiquettes -- Chapter 5 Organizing files
ER  -