TY - BOOK ED - 3G E-learning LLC. TI - Principles of restaurant reception supervision SN - 9781984624680 [paperback] PY - 2019/// CY - New York PB - 3G E-learning KW - Restaurant supervision N1 - (Book with DVD); Includes bibliographical references; Contents: Chapter 1 Restaurant supervision and management: an overview -- Chapter 2 Front desk operations -- Chapter 3 The supervisor as manager in hospitality -- Chapter 4 Communicating effectively -- Chapter 5 Restaurant customer service -- Chapter 6 Property management system ER -