TY - BOOK AU - Russell,Roberta S. AU - Taylor,Bernard W. TI - Operations management: international student version SN - 9780470646236 [paperback] PY - 2011/// CY - Hoboken, New Jersey PB - John Wiley & Sons KW - Production management KW - Quality control N1 - Includes bibliographical references and index; Contents: Part one: Operations management -- 1. Operation and supply chain management introduction -- 2. Quality and quality management -- 3. Process capability and statistical process control -- 4. Designing services -- 5. Designing services -- 6. Process design and technology -- 7. Capacity and facilities planning -- 8. HR in operation management -- 9. Managing projects -- Part two: Supply chain management -- 10. Strategic supply chain management and design -- 11. Supply chain procurement and distribution globalization -- 12. Forecasting -- 13. Role of inventory management -- 14. Aggregate sales and operations planning -- 15. Resource planning system -- 16. Lean system methods -- 17: Scheduling -- Includes Appendices UR - http://www.loc.gov/catdir/enhancements/fy1117/2011292662-b.html UR - http://www.loc.gov/catdir/enhancements/fy1117/2011292662-d.html UR - http://www.loc.gov/catdir/enhancements/fy1117/2011292662-t.html ER -