TY  - BOOK
AU  - Collier, David Alan,
AU  - Evans, James,
AU  - Lindsay, William,
TI  - Operations management and total quality management
SN  - 9789814878456 [newsprint]
PY  - 2020///
CY  - Singapore
PB  - Cengage Learning Asia Pte Ltd.
KW  - Operations management
KW  - Total quality management
KW  - Industrial management
KW  - Production management
KW  - Business logistics
KW  - Service industries
KW  - Management
N1  - "This edition is licensed for sale only in the Philippines. Circulation of this Edition outside of the Philippines is UNAUTHORIZED AND STRICTLY PROHIBITED; "This edition is reprinted for sale in the Philippines only."--Title page verso; Includes index; Table of Contents: Chapter 1 Operations management and value chains -- Chapter 2 Operations strategy -- Chapter 3 Technology and operations management -- Chapter 4 Goods and service design -- Chapter 5 Process selection, design and analysis -- Chapter 6 Facility and work design -- Chapter 7 Forecasting and demand planning -- Chapter 8 Capacity management -- Chapter 9 Managing inventories in supply chains -- Chapter 10 Supply chain management and logistics -- Chapter 11 Resource management -- Chapter 12 Operations scheduling and sequencing -- Chapter 13 Lean operating systems -- Chapter 14 Project management -- Chapter 15 Introduction to quality -- Chapter 16 Customer focus -- Chapter 17 Workforce focus -- Chapter 18 Process focus -- Chapter 19 Design for quality and product excellence -- Chapter 20 Process improvement and six sigma -- Chapter 21 The baldrige framework for performance excellence; Adult
ER  -