TY  - BOOK
AU  - Watson, Katherine,
TI  - Quality management: methods and applications 
SN  - 9781641729741 (Paperback) 
PY  - 2022///
CY  - New York, NY 10001, USA
PB  - Larsen and Keller Education
KW  - Total quality management
KW  - Management
N1  - Includes bibliographical references and index; Table of contents: Chapter 1 An introduction to quality management -- Chapter 2 Understanding quality -- Chapter 3 Basic concepts of quality management -- Chapter 4 Standards of Quality Management -- Chapter 5 Quality assessment -- Chapter 6 Basic tools for quality improvement
ER  -