TY  - BOOK
ED  - 3G E-Learning LLC, USA.
TI  - 3G handy guide : : hotel operations management / 
SN  - 9781984623904 [paperback]
PY  - 2019///
CY  - New York, NY : 
PB  - 3G E-Learning LLC
KW  - Hotel management
N1  - Includes bibliographical references.; Chapter 1 Introduction to front office -- Chapter 2 Food and beverage -- Chapter 3 Housekeeping -- Chapter 4 Accommodation management -- Chapter 5 Marketing and advertising strategies of hospitality sector --- Chapter 6 Budgeting in hotels.; Adult
N2  - "The hospitality industry is growing rapidly and accounts for almost 10% of global GDP. The hotel industry has undergone a strong process of expansion in recent decades. The hotel industry is therefore expanding globally and promoting growth in a changing multicultural environment. The role of the hotel industry stems from a long history and development in the field of hospitality provision. Hospitality is being developed at regional, national and global levels. Hospitality also refers to a service segment that includes hotels, restaurants, entertainment, sporting events, cruises and other tourist services. Hospitality is therefore not only important for societies, but also for economies, customers and employees. In many countries hotels have evolved as extensions of domestic hospitality; though typically they are more often larger establishments mainly in developed countries. 

The hotel managers monitor all processes in the accomodation, including human resources, security, public relations, food services, distribution and finance. It is the responsibility of the hotel manager to deal effectively with customers, supervisors, and employees while the hotel is running smoothly. A hotel manager can have assistants or department heads to manage the hotel. Creating a work plan, hiring new employees and training personnel are all tasks that a manager can perform. While hotel managers typically establish different hotel policies, hotel managers sometimes receive special discounts or promotions.

This Handy Guide offers you the business skills and acumen to work in a wide range of areas within this multifaceted industry. Those areas include front desk management, housekeeping operations, food and beverage management and human resources planning. This guide will introduce the key operational principles behind hotel management. It will explore the complexities relating to the hospitality business environment and the unique nature of the hotel sector in national and global contexts.

It is important for a hotel manager to have strong leadership and motivational skills in monitoring employees. Strong communication skills are also essential for customer needs and ensure a satisfactory stay.

This Handy Guide is intended not only to provide a basic understanding of the hotel industry, but also to provide a realistic insight into the work, decisions and competitive forces that affect all professionals, either directly in the industry or in one of its supporting industries." --Provided by the pulisher
ER  -