TY  - BOOK
AU  - Rura, Jenara Nicole
AU  - Belinia, Kristine Mae    
AU  - Escano, Grant Justine    
AU  - Lehitimas, Hannah  
AU  - Cabanit, Charisse  
TI  - Experiences of travel agents in Cebu in handling customers complaints
PY  - 2024///
CY  - Cebu City, Philippines :  
PB  - University of Cebu-Banilad
KW  - Experiences of the informants in handling customer complaints
KW  - Booking and reservation issues
KW  - Tour activity and destination-related problems
N1  - Include references; Adult
N2  - Travel agents are essential for seamless vacations, handling everything from flight bookings to transportation coordination and personalized tour itineraries. However, when issues arise, such as flight cancellations, accommodation problems, or dissatisfaction with tour packages, how these agents respond becomes paramount in maintaining customer satisfaction and overall travel experiences. This study explored the experiences of senior ravel agents in Cebu in handling customer complaints
ER  -