TY  - BOOK
AU  - Lago, Elpedia Masan Marte, 
AU  - Lim, Jenette R., 
TI  - Front office systems and procedures
SN  - 9789719655732 [paperback]
PY  - 2024///
CY  - Manila
PB  - Mindshapers Co., Inc.
KW  - Hotel management
KW  - Hotel front desk personnel
N1  - Includes bibliographical references and index; Contents: Chapter 1 Front office department -- Chapter 2 Reservation -- Chapter 3 Reception -- Chapter 4 Telephone exhange -- Chapter 5 Billing -- Chapter 6 Bell service -- Chapter 7 Business center.; Adult
N2  - This book is designed for all students of hospitality management to lead students to explore how front office is applied and important in hospitality industry. The books discuss the nature of front office theories, practices and procedure through exploration, affective understanding and critical and higher order thinking exercises while learning the different front office procedures and skills
ER  -