TY  - BOOK
ED  -  3G E-Learning LLC, USA,
TI  - A visual reference to guest service
SN  - 8404020680303 [paperback]
PY  - 2023///
CY  - New York
PB  - 3G E-Learning LLC
KW  - Hospitality industry
KW  - Customer services
N1  - Includes bibliographical references and index; Contents: Chapter 1 Supervision of guest service -- Chapter 2 Customer feedback -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Guest complaint management -- Chapter 5 Customer retention -- Chapter 6 Lodging operations management -- Chapter 7 Guest experience in hotels -- Chapter 8 The guest service of beverages.; Adult
N2  - "This visual reference guide prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan. This guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your feelings and behavior while looking after your customers." --Provided by the publisher
ER  -