Jimenez, John Matthew creator author. Tugnon, Joshua P. author. Salmorin, Rigore G. author. Jalalon, Kerge L. author. text ph Cebu City, Philippines University of Cebu-Banilad 2025 monographic eng

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xiii, 161 pages : color illustrations ; 28 cm Service quality is an essential factor driving customers' perception of the service quality environment. Since Chinese Restaurants focus on more than service quality, reliability, atmosphere of the restaurant, empathy of the staff, and responsiveness and assurance of the staff to satisfy the customers, this study aims to assess the service quality of a Chinese Restaurants based on customers' perception. Adult John Matthew Jimenez, Kerge Jalalon, Rigore Salmorin, Joshua Tugnon. Includes bibliographical references. College of Hospitaly Management Hospitality Management English Service Quality Customer Perception Restaurant Cebu University of Cebu-Banilad 250804 20250804151825.0