TY - BOOK AU - Futrell,Charles TI - Fundamentals of selling: customers for life through service SN - 0071239138 [newsprint] PY - 2004/// CY - Boston PB - McGraw-Hill/Irwin KW - Selling N1 - Includes bibliographical references (p. 587-591) and index; Contents: Part I Selling as a profession -- Part II Preparation for relationship selling -- Part III The relationship selling process -- Part IV Managing your self, your career, and others UR - http://www.loc.gov/catdir/enhancements/fy0614/2003046332-d.html UR - http://www.loc.gov/catdir/enhancements/fy0614/2003046332-t.html ER -