Evans, James R. creator author. Lindsay, William M. author. text si Singapore Cengage Learning Asia Pte Ltd c2012 2012 Second edition. monographic eng 827 pages : illustrations (black and white) ; 23 cm. "This edition of Understanding Total Quality Management continues to embrace the fundamental principles, criteria, and historical foundations of total quality, while providing a foundation for understanding and applying technical tools. In an effort to provide the best coverage and continue to be a leader in the field, we have made several significant changes to the organization of some of the material in this edition. This was done to eliminate some redundancy and improve the logical flow and topical coverage of the material. Specifically, we have consolidated topics in process management, process improvement tools, and quality in product design into new chapters; have expanded the strategic focus on performance excellence into a separate chapter; and have integrated leadership with building and sustaining high-performance organizations." -- Provided by the publisher Part I: The quality system -- Chapter 1: Introduction -- Chapter 2: Total quality in organizations -- Chapter 3: Philosophies and frameworks -- Part 2: The management system -- Chapter 4: Leadership and strategic planning -- Chapter 5: Focusing on customers -- Chapter 6: High performance workforce management -- Chapter 7: Process management -- Chapter 8: Performance measurement and information management -- Chapter 9: Building and sustaining performance excellence in organizations -- Part 3: Six sigma and the technical system -- Chapter 10: Statistical thinking and applications -- Chapter 11: Six sigma and process improvement -- Chapter 12: Design for qualty and product excellence -- Chapter 13: Statistical process control. Adult James R. Evans, William M. Lindsay. Includes bibliographical references and index. Biore, Christopher College of Business and Accountancy Business / Management Text in English Quality control Total quality management Quality assurance 9789814369879 [paperback] University of Cebu-Banilad 251218 20260106164829.0