03310nam a22003617a 4500 OSt 20260202090453.0 251222s20192019ph |||er|||| 001 0 eng d 9789814839402 [newsprint] University of Cebu-Banilad University of Cebu-Banilad Evans, James R., author. Quality and performance excellence / James R. Evans. Eighth edition ; Philippine edition. Taguig City, Philippines : Cengage Learning Asia Pte Ltd, c2019. xv, 470 pages : illustrations (black and white) ; 23 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references and index. Part 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Frameworks for quality and performance excellence -- Chapter 3 Tools and techniques for quantity design and control -- Chapter 4 Tools and techniques for quality improvement -- Part 2 Performance excellence, strategy, and organization theory -- Chapter 5 Competitive advantage and strategic management for performance excellence -- Chapter 6 Quality in customer-supplier relationships -- Chapter 7 Designing organizations for performance excellence -- Part 3 Performance excellence and organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagement, empowerment, and motivation -- Part 4 Leadership and organizational change -- Chapter 10 Leadership for performance excellence -- Chapter 11 Performance excellence and organizational change. "The American Society for Quality (ASQ) monitors news items reported in the press. What types of stories to we find? Food safety and toy recalls, health care, the automotive industry, and various product glitches dominate. Indeed, quality—or lack of quality—is a vital issue in everyone's life. That's why this book is relevant and important for today's students and future business leaders, as well as those already in the work-force. Understanding the principles of quality and performance excellence is absolutely essential for new graduates to succeed in today's high competitive business world. It is difficult for students to learn about these principles on their own, because there are so many different approaches to the topic. Although these approaches are similar, each has its own jargon and acronyms, which makes trying to penetrate the subject for the first time a difficult experience. Furthermore, most books about quality are not written with the needs and experiences of students in mind." --Preface Adult College of Business and Accountancy Business / Management Donation Biore, Christopher College of Business and Accountancy Business / Management Donation Biore, Christopher College of Business and Accountancy Business / Management Text in English Total quality management. ddc BK adryann[new] 12/22/2025 Janna [added and edited] 12/23/2025 Janna [added] 01/07/2026 14745 14745 0 0 ddc 0 0 UCBL_MAIN UCBL_MAIN SUBJ.REF 2025-12-22 Donated by Christopher Biore as replacement for book borrowed 658.4013 Ev15 2019 3UCBL000029128 2025-12-22 c.1 2025-12-22 SR 0 0 ddc 0 0 UCBL_MAIN UCBL_MAIN SUBJ.REF 2025-12-22 Donated by: Dr. Christopher Biore 0 658.4013 Ev15 2019 3UCBL000029212 2025-12-23 c.2 2025-12-22 SR 0 0 ddc 0 0 UCBL_MAIN UCBL_MAIN SUBJ.REF 2026-01-07 Donated by: Dr. Christopher Biore 0 658.4013 Ev15 2019 3UCBL000029187 2026-01-07 c.3 2026-01-07 SR