Evans, James R. creator author. text ph Taguig City, Philippines Cengage Learning Asia Pte Ltd c2019 2019 Eighth edition ; Philippine edition. monographic eng xv, 470 pages : illustrations (black and white) ; 23 cm. "The American Society for Quality (ASQ) monitors news items reported in the press. What types of stories to we find? Food safety and toy recalls, health care, the automotive industry, and various product glitches dominate. Indeed, quality—or lack of quality—is a vital issue in everyone's life. That's why this book is relevant and important for today's students and future business leaders, as well as those already in the work-force. Understanding the principles of quality and performance excellence is absolutely essential for new graduates to succeed in today's high competitive business world. It is difficult for students to learn about these principles on their own, because there are so many different approaches to the topic. Although these approaches are similar, each has its own jargon and acronyms, which makes trying to penetrate the subject for the first time a difficult experience. Furthermore, most books about quality are not written with the needs and experiences of students in mind." --Preface Part 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Frameworks for quality and performance excellence -- Chapter 3 Tools and techniques for quantity design and control -- Chapter 4 Tools and techniques for quality improvement -- Part 2 Performance excellence, strategy, and organization theory -- Chapter 5 Competitive advantage and strategic management for performance excellence -- Chapter 6 Quality in customer-supplier relationships -- Chapter 7 Designing organizations for performance excellence -- Part 3 Performance excellence and organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagement, empowerment, and motivation -- Part 4 Leadership and organizational change -- Chapter 10 Leadership for performance excellence -- Chapter 11 Performance excellence and organizational change. Adult adult James R. Evans. Includes bibliographical references and index. College of Business and Accountancy Business / Management Donation Biore, Christopher College of Business and Accountancy Business / Management Donation Biore, Christopher College of Business and Accountancy Business / Management Text in English Total quality management 9789814839402 [newsprint] University of Cebu-Banilad 251222 20260202090453.0