Evans, James R. creator author. author. Lindsay, William M., text aca Australia South-Western Cengage Learning c2011 2008 2011 Eighth edition ; International edition. monographic eng xxiii, A-4, B-7, 1-43, 743 pages : illustrations (black and white) ; 25 cm. "Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success." --Provided by the publisher Contents: 1 The quality system -- Chapter 1 Introduction -- Chapter 2 Total quality organizations -- Chapter 3 Philosophies and frameworks -- 2 The management system -- Chapter 4 Leadership and strategic planning -- Chapter 5 Focusing on customers -- Chapter 6 High performance workforce management -- Chapter 7 Process management -- Chapter 8 Performance measurement and information management -- Chapter 9 Building and sustaining performance excellence in organizations -- 3 Six Sigma and the technical system -- Chapter 10 Statistical thinking and applications -- Chapter 11 Six sigma and process improvement -- Chapter 12 Design for quality and product excellence -- Chapter 13 Statistical process control. Adult adult by James R. Evans and William M. Lindsay. Includes bibliographical references and index. Donation Biore, Christopher College of Business and Accountancy Business / Management Text in English 9780538452601 [paperback] University of Cebu-Banilad 260130 20260204112259.0