02976nam a22003137a 4500003000400000005001700004008004100021020003100062040005900093100003200152245008900184250004400273260006000317300008500377336002200462337002500484338002400509504005100533505071800584520097501302521001102277541009402288546002102382700003602403942001202439998002802451999001702479952016602496OSt20260204112259.0260130t20082011acaa|||er|||| 001 0 eng d  a9780538452601 [paperback]   aUniversity of Cebu-BaniladcUniversity of Cebu-Banilad  aEvans, James R., eauthor.   aThe management and control of quality / cby James R. Evans and William M. Lindsay.   aEighth edition ; International edition.  aAustralia : bSouth-Western Cengage Learning, cc2011.   axxiii, A-4, B-7, 1-43, 743 pages : billustrations (black and white) ; c25 cm.   2rdacontentatext   2rdamediaaunmediated  2rdacarrieravolume   aIncludes bibliographical references and index.  aContents: 1 The quality system -- Chapter 1  Introduction -- Chapter 2 Total quality organizations -- Chapter 3 Philosophies and frameworks -- 2 The management system -- Chapter 4 Leadership and strategic planning -- Chapter 5 Focusing on customers -- Chapter 6 High performance workforce management -- Chapter 7 Process management -- Chapter 8 Performance measurement and information management -- Chapter 9 Building and sustaining performance excellence in organizations -- 3 Six Sigma and the technical system -- Chapter 10 Statistical thinking and applications -- Chapter 11 Six sigma and process improvement -- Chapter 12 Design for quality and product excellence -- Chapter 13 Statistical process control. 
  a"Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.

These authors are experienced leaders in the fields of performance management and quality.

Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S.

Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics.

You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification.

It's everything you need, now and throughout your career, to ensure quality management success." --Provided by the publisher   aAdult   aDonation xBiore, ChristopheryCollege of Business and AccountancyzBusiness / Management  aText in English   4Lindsay, William M., eauthor.   2ddccBK  cJanna [new]d01/30/2026  c14882d14882  00102ddc4070aUCBL_MAINbUCBL_MAINcSUBJ.REFd2026-01-30eDonated by: Dr. Christopher Biorel0o658.562 Ev15 2011p 3UCBL000029145r2026-01-30w2026-01-30ySR