Kalacas, Maria Rellie B. creator author. text Shoreacres Road Burlington, Canada Society Publishing c2024 monographic eng

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xvi, 238 pages : colored illustrations ; 23.4 cm. "The provision of hospitality service encompasses all aspects of employee assistance that allow customers to make informed decisions. As a result, hotels are making greater efforts to provide their customers with a positive experience. This volume argues that procedures are the fundamental aspect of services. They provide customers with valuable service knowledge by demonstrating how service operating systems work in series and technique. Furthermore, clients themselves are a fundamental piece of the business. Thus, inadequately designed procedures are damaging to hospitality staff prompting low-quality service delivery and disillusionment. The travel industry can't succeed without hospitality since tourists need facilities to live in while on their journeys. Tourists are the ones who are served in hospitality. Most tourists are from different nations, so they have unique genders, interests, and needs. They perhaps likewise pay considerable cash so they require great services from hospitality and where they visit. They additionally should be handled with care. As a result, hospitality providers must ensure that tourists are pleased with their services. One of the significant factors in hospitality is the supply of quality food for consumer meals. In addition, in order to ensure that visitors feel at ease throughout their journey, hospitality establishments need to provide customers with convenient means of transportation, such as bus or taxi, to access various destinations." —Provided by the publisher Chapter 1 Components of the hospitality industry — Chapter 2 Classification of hotels in hospitality sector — Chapter 3 Lodging as an integral component of the tourism industry — Chapter 4 Travel motives and accommodation selection — Chapter 5 Demand for lodging services in hospitality sector — Chapter 6 Organizations and management of lodging services in the hospitality sector — Chapter 7 Factors influencing pricing in hotel accommodation — Chapter 8 Quality customer service in lodging services — Chapter 9 Food service activities in lodging services — Chapter 10 Current challenges in lodging services — Reference — Index. Adult Maria Rellie B. Kalacas. Includes bibliographical reference and index. Purchased Osorno, Rene College of Hospitaly Management Hospitality Management Text in English 9781774698570 [hardbound] University of Cebu-Banilad 260314 20260610115111.0