02539nam a22002897a 4500 OSt 20260407085405.0 260319b |||||||| |||| 00| 0 eng d 9798856753416 [paperback] University of Cebu-Banilad University of Cebu-Banilad Jimenez, Elizabeth, author. Total quality management / by Elizabeth Jimenez. Chambersburg, PA : Lightning Source LLC, c2023. ix, 298 pages : illustrations (black and white) ; 26 cm. rdacontent text rdamedia unmediated rdacarrier volume Chapter 1: Introduction to total quality management — Chapter 2: The foundation of quality — Chapter 3: Key Principles of TQM — Chapter 4: Quality and customer satisfaction — Chapter 5: Leadership and commitment in TQM — Chapter 6: TQM and organizational culture — Chapter 7: Tools and techniques for quality management — Chapter 8: Problem-solving techniques in TQM — Chapter 9: Quality planning and management — Chapter 10: Process management and improvement — Chapter 11: Statistical quality control — Chapter 12: Total productive maintenance (TPM) — Chapter 13: Six sigma and TQM — Chapter 14 - Lean principles and TQM — Chapter 15: Quality systems and standards — Chapter 16:Supplier quality management — Chapter 17: Quality in the service sector — Chapter 18: Training and education in TQM — Chapter 19: Performance measurement in TQM — Chapter 20: Future trends in TQM. "Total Quality Management (TQM) is a management philosophy and approach focused on improving the quality and performance of an organization by involving all employees in continuous improvement efforts. TQM emphasizes meeting customer needs and expectations, eliminating defects, reducing waste, and promoting a culture of excellence. It involves systematic processes, data-driven decision making, and employee empowerment to achieve long-term success and customer satisfaction. By integrating quality principles across all levels and functions, TQM aims to create an environment where everyone is committed to delivering exceptional products, services, and experiences." —Provided by the publisher Adult Purchased Lopez, Edilyn College of Tourism Management Tourism Text in English Tourism. ddc BK Rayne [new] 03/19/2026 15063 15063 0 0 ddc 0 0 UCBL_MAIN UCBL_MAIN SUBJ.REF 2026-03-19 ALBASA 3626.00 658.4013 J56 2023 3UCBL000029528 2026-03-19 2026-03-19 SR