04591nam a22003257a 4500003000400000005001700004008004100021020003000062040005900092100004400151245014500195260008500340300003100425336002100456337002500477338002300502504004800525505056000573520271001133521001003843541009403853546002003947650003003967650002703997650002104024942001304045998002704058999001704085952016304102OSt20260902100722.0260902b        |||||||| |||| 00| 0 eng d  a9786214272433 [newsprint]  aUniversity of Cebu-BaniladcUniversity of Cebu-Banilad  aCamilar-Serrano, Angelita Ong,eauthor.  aAchieving excellence :bIntegrating total quality management and operations management /cDr. Angelita Ong Camilar-Serrano Phd-BM, MBA, CMC.  aIntramuros Manila :bUnlimited Books Library Services & Publishing Inc.,cc2025.  axii, 154 pages ;c25.1 cm.  2rdacontentatext  2rdamediaaunmediated  2rdacarrieravolume  aIncludes bibliographical references, index.  aContents: Preface — Acknowledgement — Dedication — Chapter 1 Foundations of TQM and operations management — Chapter 2 Quality management systems and operational efficiency — Chapter 3 Lean manufacturing and six sigma — Chapter 4 Strategic planning and performance measurement — Chapter 5 Supply chain management and quality control — Chapter 6 Technology and innovation in TQM and OM — Chapter 7 Human resources and organizational cultural — Chapter 8 Sustainability and corporate social responsibility — References — Bibliography.  a"In today's fast-paced and competitive business environment, achieving excellence in both quality management and operational efficiency is paramount. The modern marketplace demands not only superior products and services but also seamless, efficient operations that can adapt to rapid changes. This book, "Achieving Excellence: Integrating Total Quality Management and Operations Management," is designed to guide organizations and professionals in their journey toward achieving these twin goals.

This comprehensive guide delves into the historical evolution and foundational principles of Total Quality Management (TQM) and Operations Management (OM). It explores how these disciplines have developed over time and how their core philosophies continue to drive success in diverse industries. At the heart of this exploration is the critical role of leadership. Leaders are the catalysts for instilling a culture of quality and operational excellence, and their commitment is essential for fostering an environment where continuous improvement can thrive..

One of the key areas of focus in this book is the implementation of Quality Management Systems (QMS) and the enhancement of operational efficiency. By examining case studies of successful QMS integration, readers will gain insights into practical applications and the tangible benefits that these systems can bring. Additionally, this book provides a detailed examination of the tools and techniques necessary for continuous improvement in operations, helping organizations streamline their processes and achieve higher levels of performance.

The principles of Lean Manufacturing and Six Sigma are also thoroughly covered. These methodologies are renowned for their effectiveness in reducing waste, improving processes, and enhancing overall quality. By integrating Lean and Six Sigma, organizations can achieve optimal process optimization, driving significant improvements in both quality and efficiency.

Strategic planning and performance measurement are crucial for aligning an organization's objectives with its quality and operational goals. This book offers guidance on developing strategic plans that incorporate TQM and OM principles, along with key performance indicators (KPIs) and the Balanced Scorecard approach, which are essential for tracking and achieving desired outcomes.

Ensuring quality across the supply chain is another vital aspect addressed in this book. Readers will learn about strategies for supplier quality management and the implementation of TQM in logistics and distribution, ensuring that quality is maintained from the initial stages of production to the final delivery of products and services." —Preface  aAdult  aPurchasedxBiore, ChristopheryCollege of Business and AccountancyzBusiness / Management  aText in English  aTotal quality management.  aProduction management.  aQuality control.  2ddccFIL  cGian [new]d09/02/2026  c15632d15632  00102ddc4070aUCBL_MAINbUCBL_MAINcFILd2026-09-02eALBASA - Reader's Knowledgeg420.00l0o658.4013 C14 2025p3UCBL000029840r2026-09-02w2026-09-02yFIL