TY  - BOOK
AU  - Benjamin,Ben E.
AU  - Yeager,Amy
AU  - Simon,Anita
TI  - Conversation transformation: recognize and overcome the 6 most destructive communication patterns 
SN  - 9780071769969 [paperback]
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Conversation
KW  - Oral communication
N1  - Includes index; Contents: 1 Can this conversation be saved? -- 2 Teaching an old brain new tricks -- 3 Polite fights -- 4 Clairvoyant readings -- 5 Catastrophe forecasts -- 6 Question traps -- 7 Gripe cycles -- 8 Blame games -- 9 SAVI "an all-purpose tool" to improve any conversation -- Afterword
ER  -