TY - BOOK AU - Quintanilla,Kelly M. AU - Wahl,Shawn T. TI - Business and professional communication: keys for workplace excellence SN - 9781452217628 [paperback] PY - 2014/// CY - Los Angeles PB - SAGE KW - Business communication N1 - Includes bibliographical references and index; Contents: Part I. Beginning communication principles -- Part II. Entering the workplace -- Part III. Developing in the workplace -- Part IV. Excelling in the workplace -- Part V. Presenting in the workplace -- Part VI. Surviving in the workplace ER -