TY  - BOOK
AU  - Kerpen,Dave
AU  - 
AU  - 
TI  - Likeable business: why today's consumers demand more and how leaders can deliver 
SN  - 9781259074325 [newsprint]
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Management
KW  - Social aspects
KW  - Customer relations
KW  - Social responsibility of business
N1  - Includes index; Contents: Chapter 1 Listening -- Chapter 2 Storytelling -- Chapter 3 Authenticity -- Chapter 4 Transparency -- Chapter 5 Team playing -- Chapter 6 Responsiveness -- Chapter 7 Adaptability -- Chapter 8 Passion -- Chapter 9 Surprise and delight -- Chapter 10 Simplicity -- Chapter 11 Gratefulness; Includes appendices
ER  -