TY  - BOOK
AU  - Tesone,D.V.
TI  - Human resource management in the hospitality industry: a practitioner's perspective 
SN  - 0131100920 [hard bound]
PY  - 2005///
CY  - Upper Saddle River, New Jersey
PB  - PEARSON/Prentice Hall
KW  - Hospitality industry
KW  - Personnel management
N1  - Includes bibliographical references (pages 211-216) and index; Contents: Chapter 1 Hospitality human resource management: an overview -- Chapter 2 HR dichotomy: do we serve the staff or the shareholders? -- Chapter 3 How the government got involved in our business -- Chapter 4 The legal environment -- Chapter 5 Employee relations and labor relations -- Chapter 6 Management ethics -- Chapter 7 Protecting employee rights -- Chapter 8 Recruitment and selection strategies -- Chapter 9 Training and development strategies -- Chapter 10 Employee retention strategies -- Chapter 11 Performance management systems -- Chapter 12 Communications strategies -- Chapter 13 Leadership strategies -- Chapter 14 Employee motivation -- Chapter 15 Putting it all together
UR  - http://www.loc.gov/catdir/toc/ecip0416/2004006733.html
ER  -