TY - BOOK AU - Nickels,William G. AU - McHugh,James M. AU - McHugh,Susan M. TI - Understanding business SN - 13: 9780077140885 [paperback] PY - 2012/// CY - New York PB - McGraw-Hill Irwin KW - Industrial management KW - Business KW - Vocational guidance N1 - Includes glossary and index; Contents: Part 1 Business trends: cultivating a business in diverse, global environments -- Part 2 Business ownership: starting a small business -- Part 3 Business management: empowering employees to satisfy customers -- Part 4 Management of human resources:motivating employees to produce quality goods and services -- Part 5 Marketing: developing and implementing customer-oriented marketing plans -- Part 6 Managing financial resources ER -